FL
Fahmeeda L
1 reviews | Active since Aug 2017
04 Aug 2017, 08:34
Worst insurance company
<p>2 weeks no progress on my claim. My car has been sitting at the repair shop for over 2 weeks. no updates, no contact from the claim handler. I had to call to follow up 3 times. Waited on the phone for 10 mins with no response.</p>
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Replies (2)
iWYZE's replyOfficial
04 Aug 2017, 09:37Dear fahmeeda17
We regret to hear that our service has disappointed you. We have escalated the complaint to the claims team leader to ascertain the status of the claim.
Regards
iWYZE Team
iWYZE's reply04 Aug 2017, 09:37
Official
Dear fahmeeda17
We regret to hear that our service has disappointed you. We have escalated the complaint to the claims team leader to ascertain the status of the claim.
Regards
iWYZE Team
FL
Fahmeeda L's updateReviewer Update
06 Sept 2017, 08:27I would like to state for the record that the escalation of this matter resolved nothing. The claim was resolved through my own follow up. Now the claim has gone to the third party claims department and they are once again dragging their feet to sort out the matter. Third party follows up with me every few days. This insurance company has made the process exponentially more difficult and are dragging it out unnecessarily. Never again using iWyze.
FL
Fahmeeda L's update06 Sept 2017, 08:27
Reviewer Update
I would like to state for the record that the escalation of this matter resolved nothing. The claim was resolved through my own follow up. Now the claim has gone to the third party claims department and they are once again dragging their feet to sort out the matter. Third party follows up with me every few days. This insurance company has made the process exponentially more difficult and are dragging it out unnecessarily. Never again using iWyze.