Worst insurance and worst experience

I had an accident on the 11 November, it took more than 2 hours to get my car towed, I was on the road alone where hobbos were walking past,in SA where people are getting hijacked and kidnapped and killed this insurance did not prioritize my safety, they took my car from Midrand where I stay to Rivonia WHY??? 0 CONVENIENCE FOR THEIR CLIENTS NEEDS. When I finally got home I called to put a claim and I could not be helped I was told Michelle will call me, Friday went by and Saturday without this person calling me. Monday I called again and only then got help with 0 empathy. I was sent form to complete which I did and no acknowledgement of them by Raymond Zitha who promised me he would get my car released so I could have the spare Tyre replaced and wait for them to validate. He didn't keep the promise. I kept getting these meaningless pethatic sms telling they are validating my claim but not clear on how far they are. I then had to call in again and guess who picked up? Raymond that doesn't respond to emails who made more promises he can't keep. I have not received my assessment report which I mailed him twice for and he just ignores me. I wonder how they are going to get my car back to me because I will not pay to go to Rivonia. They forced to take it there so they better provide transport and petrol when the car is ready. Another guy told me on record that not all cars go to renew it Rivonia as per what they told me on the accident date. They give different stories and I want someone to listen to all these calls and tell me why they took my car so far. Another thing is Iwyze charges double excess for single vehicle incident so they actually encourage their clients to bump into other cars. They will rather pay liability that charge a client 1 excess. They surely do not place themselves in the position of their clients. I wonder if the CEO pays double excess for a small bump where there is no one involved. I have never felt so distraught in my life like I do with Iwyze. 0 customer service and empathy. THEY DON'T CARE ABOUT PEOPLE