JS
Johannes S
1 reviews | Active since Apr 2013
22 Apr 2015, 09:40
WORST insurance
My tv got damaged with this load shedding. So i phoned IWYZE to register the claim only to be told the first time that it falls under accidental cover and i cannot register the claim. Then i phoned the second time and they story are that they don't cover power surge damage. So my question is why in the hell do i have this insurance due to the fact that load shedding is not accidental and why was this not explained to me when i took out the insurance. They are quick to take you're money and then you get this type of service.
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iWYZE's replyOfficial
22 Apr 2015, 10:14Hello janniesmt6,
Thank you for your correspondence received.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE, regarding the claim and cover that was provided to you. We can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you once we have completed our investigation.
The Reference Number: Re: MF-***, provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***
Kind Regards
Tasmin
iWYZE Team
Thank you for your correspondence received.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE, regarding the claim and cover that was provided to you. We can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you once we have completed our investigation.
The Reference Number: Re: MF-***, provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***
Kind Regards
Tasmin
iWYZE Team
iWYZE's reply22 Apr 2015, 10:14
Official
Hello janniesmt6,
Thank you for your correspondence received.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE, regarding the claim and cover that was provided to you. We can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you once we have completed our investigation.
The Reference Number: Re: MF-***, provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***
Kind Regards
Tasmin
iWYZE Team
Thank you for your correspondence received.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE, regarding the claim and cover that was provided to you. We can confirm that we will be conducting a thorough investigation into your concerns and will be in contact with you once we have completed our investigation.
The Reference Number: Re: MF-***, provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***
Kind Regards
Tasmin
iWYZE Team