Worst experience and inkompetent staff-

Logged a claim about 12 November 2024. Firstly a threatening mail, then accused by Lucky as a *****ster for double insurance? Mail said to be approved at insurance Co in different town. Went to their Co on Panel in hometown. Numerous mails sent to Lucky, just ignored. Numerous calls including 22 Jan helped by Tasneem, Advised should be sorted in 3 days, then 29 Jan spoke to Liezel- Still waiting as repair company still not authorized, Still waiting for *********** assessors and staff including Lucky. Up to now, no word. This is now more than 3 months already- based on this experience, the worst insurance company I have ever dealt with-