Worst Experience

Two claims below are reference to my dismay, I received a call from your SP to drop the vehicle on the 28th/01/2025. Advisor confirmed they have received all parts for my vehicle. I therefore asked for an TAT or my repair. She then told me they still have to strip the vehicle and do assessment and might take from 15 days to 30 days.

1. They have the vehicle for more than a month till I collected it without being touched, and how did they did the assessment for a vehicle that was involved on fire? 2. Which parts did they order if they haven’t stripped the vehicle? 3. How did the fire expert extract his report if the vehicle was never stripped? (I am still waiting for the report and the alleged damage that caused the fire as per the specialist and your SP)

RE: ***: They did first job and never finished and released the vehicle with missing parts (engine cover). I made reference to this as poor workmanship and you as my insurer covered for them.