TM
Thembani M
1 reviews | Active since Apr 2017
01 Oct 2021, 14:14
WORST CUSTOMER SERVICE FROM iWYZE
iWYZE has the worst customer service and communication. I have been waiting for feedback regarding my claim from FEZILE MABUDA. I have received no response to my emails. When I try to call, I am put on hold until the call gets cut and never get the opportunity to speak to someone. After this issue I am definitely canceling my contract with Old Mutual iWYZE. It has been very frustrating dealing with iWYZE.
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Replies (3)0
Replies (3)
iWYZE's replyOfficial
01 Oct 2021, 15:55Dear Thembani
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team
iWYZE's reply01 Oct 2021, 15:55
Official
Dear Thembani
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team
TM
Thembani M's updateReviewer Update
13 Oct 2021, 10:34My vehicle went in for repairs on the 8 June 2021 at Elegant Square Panelbeaters, East London. On 2 September 2021 I received a phone call to collect the vehicle as repairs were done.
The following days as I kept driving the vehicle, I noticed unusual sounds from the vehicle which raised concern to me. A week after collecting the vehicle, I took it back to the panelbeaters and explained my concerns. After “inspecting” it they said there was nothing wrong with the vehicle.
On 21 September 2021 I took my vehicle to Mazda and requested that they look into these issues I had raised with the panelbeaters. Mazda confirmed the following relating to the accident:
•The side shaft boot is torn – impact related damage
•Front wheel bearing noise – braking plate is bent, damaging front discs
iWyze took my vehicle back to those same panelbeaters to rectify and fix these issues. But because I was not happy with the quality of service I had received from the panelbeaters, I then requested iWyze to provide me with a quality assurance assessor to inspect the vehicle and ensure that everything was done accordingly. iWyze agreed to this last week, but today are saying they do not provide assessors and that they rely on the panelbeaters. The very same panelbeater that did not do a good job to begin with. In addition, iWyze is saying I should take the car to my own independent assessor AGAIN, at my own expense. If not, then I should just drive the car and hope that nothing happens as iWyze has expressed that they will only attend to the vehicle should something happens. I guess I first need to get into an accident before they do something.
To say I am disappointed would be an understatement. The treatment I am getting as a paying client is appalling. iWyze has lost me as a client and I will be escalating this matter further.
The following days as I kept driving the vehicle, I noticed unusual sounds from the vehicle which raised concern to me. A week after collecting the vehicle, I took it back to the panelbeaters and explained my concerns. After “inspecting” it they said there was nothing wrong with the vehicle.
On 21 September 2021 I took my vehicle to Mazda and requested that they look into these issues I had raised with the panelbeaters. Mazda confirmed the following relating to the accident:
•The side shaft boot is torn – impact related damage
•Front wheel bearing noise – braking plate is bent, damaging front discs
iWyze took my vehicle back to those same panelbeaters to rectify and fix these issues. But because I was not happy with the quality of service I had received from the panelbeaters, I then requested iWyze to provide me with a quality assurance assessor to inspect the vehicle and ensure that everything was done accordingly. iWyze agreed to this last week, but today are saying they do not provide assessors and that they rely on the panelbeaters. The very same panelbeater that did not do a good job to begin with. In addition, iWyze is saying I should take the car to my own independent assessor AGAIN, at my own expense. If not, then I should just drive the car and hope that nothing happens as iWyze has expressed that they will only attend to the vehicle should something happens. I guess I first need to get into an accident before they do something.
To say I am disappointed would be an understatement. The treatment I am getting as a paying client is appalling. iWyze has lost me as a client and I will be escalating this matter further.
TM
Thembani M's update13 Oct 2021, 10:34
Reviewer Update
My vehicle went in for repairs on the 8 June 2021 at Elegant Square Panelbeaters, East London. On 2 September 2021 I received a phone call to collect the vehicle as repairs were done.
The following days as I kept driving the vehicle, I noticed unusual sounds from the vehicle which raised concern to me. A week after collecting the vehicle, I took it back to the panelbeaters and explained my concerns. After “inspecting” it they said there was nothing wrong with the vehicle.
On 21 September 2021 I took my vehicle to Mazda and requested that they look into these issues I had raised with the panelbeaters. Mazda confirmed the following relating to the accident:
•The side shaft boot is torn – impact related damage
•Front wheel bearing noise – braking plate is bent, damaging front discs
iWyze took my vehicle back to those same panelbeaters to rectify and fix these issues. But because I was not happy with the quality of service I had received from the panelbeaters, I then requested iWyze to provide me with a quality assurance assessor to inspect the vehicle and ensure that everything was done accordingly. iWyze agreed to this last week, but today are saying they do not provide assessors and that they rely on the panelbeaters. The very same panelbeater that did not do a good job to begin with. In addition, iWyze is saying I should take the car to my own independent assessor AGAIN, at my own expense. If not, then I should just drive the car and hope that nothing happens as iWyze has expressed that they will only attend to the vehicle should something happens. I guess I first need to get into an accident before they do something.
To say I am disappointed would be an understatement. The treatment I am getting as a paying client is appalling. iWyze has lost me as a client and I will be escalating this matter further.
The following days as I kept driving the vehicle, I noticed unusual sounds from the vehicle which raised concern to me. A week after collecting the vehicle, I took it back to the panelbeaters and explained my concerns. After “inspecting” it they said there was nothing wrong with the vehicle.
On 21 September 2021 I took my vehicle to Mazda and requested that they look into these issues I had raised with the panelbeaters. Mazda confirmed the following relating to the accident:
•The side shaft boot is torn – impact related damage
•Front wheel bearing noise – braking plate is bent, damaging front discs
iWyze took my vehicle back to those same panelbeaters to rectify and fix these issues. But because I was not happy with the quality of service I had received from the panelbeaters, I then requested iWyze to provide me with a quality assurance assessor to inspect the vehicle and ensure that everything was done accordingly. iWyze agreed to this last week, but today are saying they do not provide assessors and that they rely on the panelbeaters. The very same panelbeater that did not do a good job to begin with. In addition, iWyze is saying I should take the car to my own independent assessor AGAIN, at my own expense. If not, then I should just drive the car and hope that nothing happens as iWyze has expressed that they will only attend to the vehicle should something happens. I guess I first need to get into an accident before they do something.
To say I am disappointed would be an understatement. The treatment I am getting as a paying client is appalling. iWyze has lost me as a client and I will be escalating this matter further.
iWYZE's replyOfficial
13 Oct 2021, 15:16Dear Thembani
Thank you for bringing this matter to our attention.
We will swiftly escalate your concerns to our claims management team for their intervention and assistance.
We sincerely apologize for the inconvenience you have incurred.
Kind regards The iWYZE Team
Thank you for bringing this matter to our attention.
We will swiftly escalate your concerns to our claims management team for their intervention and assistance.
We sincerely apologize for the inconvenience you have incurred.
Kind regards The iWYZE Team
iWYZE's reply13 Oct 2021, 15:16
Official
Dear Thembani
Thank you for bringing this matter to our attention.
We will swiftly escalate your concerns to our claims management team for their intervention and assistance.
We sincerely apologize for the inconvenience you have incurred.
Kind regards The iWYZE Team
Thank you for bringing this matter to our attention.
We will swiftly escalate your concerns to our claims management team for their intervention and assistance.
We sincerely apologize for the inconvenience you have incurred.
Kind regards The iWYZE Team