WORST CUSTOMER SERVICE FROM BERVIN HAMMOND @ IWYZE

i have been with IWYZE for a few months now after moving from Budget insurance but its now seems like ive made the biggest mistake of my life. since being with IWYZE i had 2 claims one of which is still being finalized. the first claim that i did everything went very smoothly and there where not much hassle however i was not being given updates and i would always have to call in for feedback. but that was sorted out no problems i was happy. now for my second claim that is still being finalized its been now 1 and a half month claim was registered on the 01.07.2021 assessor report was given on 120.07.2021 and still nothing even close to getting sorted. so this is the problem i have at the moment, Bervin Hammond the claims consultant has been given my the worst customer experience i have ever had and i will now list the things that really ****ED me off. 1. in the last month and a half i have been sending Bervin emails and doesn't reply 2. bervin does not give feedback in a timely fashion. 3. Bervin says that for the last 2 or 3 weeks his been speaking to my previous insurer. (non-sense) 4. only when i get his manager involved Yumna Khan then only Bervin wakes up.

but now i have this feeling that Bervin (IWYZE) is trying to find ways not to honour my claim. like for eg. i specified my Mobile device and was not asked to show Proof of Purchase now all of a sudden because i said i bought the device and the got it insured his now asks me for proof of this..why the hell didnt you ask me for this when i was specifiying it Bervin? because of the new POPIA act i was asked to sign a document to find out if my device is duel insured or was listed with my previous insurer. so they had called Budget and budget says that there was a claim for a phone like that which shows rejected, so i called Budget and they said that it was only rejected because the item was not specified and the guys from Budget says this info they have should not affect my claim with IWZE in anyway because these are 2 separate devices. Now in all this times i had to constantly call in for feedback constantly send emails and not get any response, constantly requested call backs which nobody calls back and now to be given the run around for my claim this is ABSOLUTE non-sense. and i will not refer anyone to IWYZE never.