WORST customer service experience. This insurer does not care for clients!

This has been the worst claims experience. being ****** is traumatic enough on it's own, the loss of items which need imminent replacement, police station visits back and forth, blocking of accounts, combating ***** with attempted identity theft and needing to replace all my cards and on top of that dealing with this insurance is an absolute nightmare. They do not communicate with the client. NOT ONE email responded to, I have to call in every single time and then holding on for no less than 15 minutes and then the claims consultant he is NEVER available. I don't understand how such a supposedly BIG insurance company puts their client's value so low on the list of priorities... Really pathetic, I do not recommend this insurer. They will take your money, but they don't follow through with their promises.