Worst customer service experience

iWYZE wow what exceptional poor customer service. I have been awaiting you to contact me on a claim dispute and a complaint with no avail. You have an option for disputes on your IVR system which do not work.

Why have the option when you do not have anyone manning that station or that line. I have called twice after holding on for 16 minutes 11 seconds and 16 minutes 34 seconds, I get through to an audex system saying that there is no one at the station. Do you take into consideration that we take our time and utilize our own airtime to call this line yet to no avail.

I was sent an email on the Tue, 08 Feb 2022, 21:00, where I was told that if I don't get contacted in 10 working days I should contact you. Is it not your duty to attend to clients complaints, why must I be the one to follow up on a complaint I laid. What happened to the line that customer is king, or does that not apply at Iwyze?