worst customer return time
<p>me and my husband have iwyze insurance and this has been almost 4 years now and this is our first claim but the delay and lack of communication from their customer service or claims department is appouling.</p> <p>under house hold insurance i insured my cell phone and i submitted my claim over two weeks now i have not received their final verdict.</p> <p>they just sent an email saying we are in the prosceess of validating your claim, the question is what is the delay because all relevenat documnets are submitted.</p> <p>disappointed.</p>
Dear Palesa-m-jele
An attempt has been made to contact you, however your phone goes to voice mail.
Kindly let us have your claim or policy number to enable us to assist and investigate your complaint.
Regards
iWYZE Team
Best regards,
Dear Palesa-m-jele
An attempt has been made to contact you, however your phone goes to voice mail.
Kindly let us have your claim or policy number to enable us to assist and investigate your complaint.
Regards
iWYZE Team
Best regards,
From: ********** **********
Sent: Wednesday, May 10, 2017 2:37 PM
To: Zakhele Jele ********** /> Subject: iWYZE: Claim in process - #REF[ ********** 7]
iWYZE: We are still in the process of validating your claim. Any queries please contact the claims department - ********** 949.
Please contact me on the following urgently.
********** 365
From: ********** **********
Sent: Wednesday, May 10, 2017 2:37 PM
To: Zakhele Jele ********** /> Subject: iWYZE: Claim in process - #REF[ ********** 7]
iWYZE: We are still in the process of validating your claim. Any queries please contact the claims department - ********** 949.
Please contact me on the following urgently.
********** 365
Dear Palesa-m-jele
We have been trying to contact you and your number goes to voice mail.
Kindly contact us on *** so we may be able to assist with the complaint.
Regards
iWYZE Team
Best regards,
Dear Palesa-m-jele
We have been trying to contact you and your number goes to voice mail.
Kindly contact us on *** so we may be able to assist with the complaint.
Regards
iWYZE Team
Best regards,
please contact me on ********** . the above provided number is not being answered.
i have submitted everything with your consultant Brenden Dlamini but no feedback since then...am honestly failing to understand what is the delay all about.
please contact me on ********** . the above provided number is not being answered.
i have submitted everything with your consultant Brenden Dlamini but no feedback since then...am honestly failing to understand what is the delay all about.
can i please have a number i can use to contact you resolving this claim.its literally a month dragging this claim. ********** 365
can i please have a number i can use to contact you resolving this claim.its literally a month dragging this claim. ********** 365
Dear palesa-m-jele
We're happy t advise that the claim will be settled and our service provider will contact you to arrange the delivery of the voucher to enable you to replace your phone.
Regards
iWYZE Team
Best regards,
Dear palesa-m-jele
We're happy t advise that the claim will be settled and our service provider will contact you to arrange the delivery of the voucher to enable you to replace your phone.
Regards
iWYZE Team
Best regards,