Worst car insurance ever

Poor service, my car has been the for a full month now waiting for additional to be approved and I already made a full payment of the excess fee. ONLY TO FIND OUT TILL NOW THAT THERE WAS IS NOTHING DONE AND NOW YOU TELLING TO MAKE A SECOND CLAIM FOR THE MIRROR,WINDSCREEN AND REAR DOOR WHICH WAS ALL INCLUDED IN THE ACCIDENT REPORT AND ALL THE ITEM GOT AFFECTED AND ALL PICTURES WERE SENT TO THE ASSESSOR. WHY AM I AS A CLIENT ONLY FINDING OUT NOW AFTER A WHOLE 2MONTHS THAT I HAVE TO MAKE ON SECOND CLAIM OVER ONE ACCIDENT WHICH IS EXTREMELY UNFAIR CONSIDERING THE TIME LENGTH AND IM ALWAYS GETTING THE SAME REPORT FROM RENEW IT BEDFORD VIEW SAYING THEY WAITING IWYZE FOR ALL APPROVALS BEFORE THEY CAN START ORDERING.