Worst Car Insurance Company Ever

Worst service I have ever received by an Insurance Company for a vehicle claim that has been taking me 2 - 3 weeks and has been approved but yet no service, Calls are put down after 10 minutes of holding on , on my account. No policy documents received ever. No call backs after they say they will. I end up calling every time. Wrong area claims. People working a the company that can't even speak English and yet after 2 days I am still waiting to hear from them after I said phone me back before the end of the day. Website offers on line claims and I submitted mine 2 times and then I am told that their is no such service offered by them on-line.