Worse Service

I have experienced the worse service today in the morning from iWYZE insurance as a valuable customer. I pay for an insurance and a service but after today, I'm certain that i' m not getting value for my money. It was around 6:50am when i called the number ***to get assistance with my car battery because my car would not start. I was then told that i will receive an sms with the service provider's details and he will call me. I waited for 5min and he did not call. I then called him asking him how long it will take him to get to my place and he asked for my location . after few minute, he called saying he was not in my area and that my insurance gave him a different location but he is on his way (this was at 7:45). An hour after, he called saying he is at the main security gate but soon after that he did not "arrive" and his phone now was off. I phone again and i was told that the assistance provider had cancelled the call and they will send me another one, now this is at 8:05. The assistance only pitched at my gate at 9:00 after they also sent him a wrong location. Had i not phoned him to send him again the location, he was not going to get to my house.. I waited 2 hours to get service and I even told the lady that i waisted 1. My own airtime ( I'm the one calling the assistance provider and constant follow up with the insurance about my call) because nobody phoned me back to check if all is on order 2. My data (sending all location pins to these people) 3. I missed 3 meetings today because of this 4. My child was also late for day care

I want to cancel this insurance