Worse service ever

Panel beaters are still waiting for the confirmation to complete the repairs for my vehicle.Everyday I call I have to explain my story to a new consultant who promise to phone me and update me,this breaks my heart iwyze made all the promises to me as if I will never have to worry in an event of a claim.My vehicle hasn't been touched for days because the repairer won't complete the work without authorisation to repair the bumper which according to you it will be included as additional damages from the first claim.This is really frustrating to be honest I always have to ask for feedback all the time.Next week will be the third week, i have been phoning the whole week 3/4 times a day and still no one is treating this matter as urgent.