1 reviews | Active since Aug 2016
WON'T PAY OUT!!!
<p>On the 26/07/2016 the heavy rains damaged my wall and precast fencing. The heavy rains have caused chaos throughout Durban. I have been contributing for 35 years and have only claimed once for the value of R7000 for a burst geyser. An assessor was sent to my place and my claim was rejected!!! My claim no is 949563 and policy no is ********** 236 MR Y REDDY. I advise people to be very careful when choosing an insurance company. Old mutual IWYZE refused to payout even though I have valid reason for the claim and I have been a faithful customer for 35 years. </p>
Complaint ref. MF-***
We confirm receipt of your objection to your rejected claim via HelloPeter. Please be advice that we have escalated to our claims – Non Motor management to supply us with all the correspondence in order to review and the outcome will be communicated with you soon. We have in the meantime closed the HelloPeter complaint as our review can take some time and just to confirm, as per the rejection letter you received, the process channel is explained. We look forward to resolving this matter in a manner that you will find satisfactory. Regards, Rodwell
iWYZE Team
Best regards,
Complaint ref. MF-***
We confirm receipt of your objection to your rejected claim via HelloPeter. Please be advice that we have escalated to our claims – Non Motor management to supply us with all the correspondence in order to review and the outcome will be communicated with you soon. We have in the meantime closed the HelloPeter complaint as our review can take some time and just to confirm, as per the rejection letter you received, the process channel is explained. We look forward to resolving this matter in a manner that you will find satisfactory. Regards, Rodwell
iWYZE Team
Best regards,
Good day
Please note that MR Y REDDY HAS NOT RECEIVED a formal rejection via letter and no such process was discussed or explained. He received his rejection telephonically and an objection process was never explained to him.
He can be contacted on ********** 462 and his letter can be posted to 25 Imperial Road Havenside Chatsworth.
I don't understand how the Hello Peter complaint is closed as this is not yet resolved.
Good day
Please note that MR Y REDDY HAS NOT RECEIVED a formal rejection via letter and no such process was discussed or explained. He received his rejection telephonically and an objection process was never explained to him.
He can be contacted on ********** 462 and his letter can be posted to 25 Imperial Road Havenside Chatsworth.
I don't understand how the Hello Peter complaint is closed as this is not yet resolved.