Windscreen claim Ref ***

<p>I have being using iWYZE for more than 2 years, paying monthly fees, now my windscreen is cracked being receiving warnings from traffic officers, I put on a claim to replace my windscreen and they it was authorized and it was authorized with an altanative windscreen option and when I request clarity they say my car is out of warrant they can't authorized the 1 I want which is with the Mercedes logo, and they can only do atleast shatterproof windscreen.</p> <p>im driving c280 Mercedes Benz 2009 and when I join them they never told me that my car is out of warranty and I cannot claim certain things, my point is they are taking out original Mercedes Benz windscreen with a logo on it, why can't they replace it with the original.</p> <p>why am I told now when I claim that my car is out of warranty they can replace it with at least shatterproof windscreen? They quoted my monthly payment based on the type of the car now they are coming with stories when they have 2 replace, now I have to settle for less.</p> <p>when I took this insurance nothing was mentioned concerning advantages or disadvantages.</p> <p>and I can't get any help </p>