MU
Mirna U
1 reviews | Active since Mar 2011
01 Jun 2015, 08:58
Why must I first complain to get hold of you
Ive sent a mail last week already. Once again no feedback.<br> This morning I called your call centre to get my policy information corrected and even after SPELLING my address you still get it wrong on my policy!!!! When I called back I got cutt off! Is it even worth it??<br> The consultant that helped me was very helpfull, but even after all this time spent on my phone I'm back to square one. Come on! Turn this frown back to a smile!!
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iWYZE's replyOfficial
04 Jun 2015, 14:00Hello MrsLady,
Thank you for bring this to our attention. I agree that we should do client detail changes right the first time and I'm so sorry that you had to email and then call in twice to correct spelling.
Please could you forward the email that you sent to us to *** so that we can see what happened to it and why your request wasn't actioned. Your feedback has been given to the team that handled your call and the necessary training will be provided.
Nthabiseng Skhosana from Client Services contacted you to correct the spelling and sent you revised policy documents.
Please don't hesitate to email *** should you have any further queries or issues with your policy documents.
Kind regards
Rodwell
iWYZE
Thank you for bring this to our attention. I agree that we should do client detail changes right the first time and I'm so sorry that you had to email and then call in twice to correct spelling.
Please could you forward the email that you sent to us to *** so that we can see what happened to it and why your request wasn't actioned. Your feedback has been given to the team that handled your call and the necessary training will be provided.
Nthabiseng Skhosana from Client Services contacted you to correct the spelling and sent you revised policy documents.
Please don't hesitate to email *** should you have any further queries or issues with your policy documents.
Kind regards
Rodwell
iWYZE
iWYZE's reply04 Jun 2015, 14:00
Official
Hello MrsLady,
Thank you for bring this to our attention. I agree that we should do client detail changes right the first time and I'm so sorry that you had to email and then call in twice to correct spelling.
Please could you forward the email that you sent to us to *** so that we can see what happened to it and why your request wasn't actioned. Your feedback has been given to the team that handled your call and the necessary training will be provided.
Nthabiseng Skhosana from Client Services contacted you to correct the spelling and sent you revised policy documents.
Please don't hesitate to email *** should you have any further queries or issues with your policy documents.
Kind regards
Rodwell
iWYZE
Thank you for bring this to our attention. I agree that we should do client detail changes right the first time and I'm so sorry that you had to email and then call in twice to correct spelling.
Please could you forward the email that you sent to us to *** so that we can see what happened to it and why your request wasn't actioned. Your feedback has been given to the team that handled your call and the necessary training will be provided.
Nthabiseng Skhosana from Client Services contacted you to correct the spelling and sent you revised policy documents.
Please don't hesitate to email *** should you have any further queries or issues with your policy documents.
Kind regards
Rodwell
iWYZE