Why do I have to beg for assistance as if they are doing me a favor????????????

How difficult is it to get confirmation of cover? A debit date? And confirmation of receipt of documentation.. I was told my first will be on the 25th, then today but still nothing.. Now I am still waiting to find out if they have received my inspection documents which I have sent 4 times now? No one has given me feedback that is relevant to my inquiries and till now, no premium deduction, hence no cover? My first debit order is causing me so much time wasted and stress.. This is absolutely pathetic and a waste of my damn time