When will you take customers seriously?

It’s a grueling experience having to deal with IWYZE and it’s *********** staff. This is probably the 7th complaint on hello peter about the same issues since February 2017, which is aboutmy access money from the third party whom has agreed and have started to pay back the money for damages to my car. Apparently I have to wait five years before my money can be returned back to me according to paballo Kekana and her supervisor. She was not sure of her story and promised me to call me the next working day, and we’ll of course she didn’t. I have sent countless emails to her and no response. What on earth do you guys take your clients for? As exhaustive as this is,I will not rest becauseyou guys take people for fools.