What a disappointment!

Can I not give 0-stars? I don't name and shame, but I have been left no choice. Utterly disappointed in the service received from Afiwe and Byron. All too happy to assist when it comes to taking my money, but not when it comes to giving it back. My husband has sent numerous emails - and mind you, he emailed requesting cancellation of the vehicle insurance on 12 November, which was 18 days before the policy came in effect. Afiwe only responded to say that he was on leave. Moving on, no reply nor confirmation was given that the policy was cancelled. And then comes debit order date - the policy was in fact not cancelled and we were debited for a product we asked well in advance to be cancelled. No word from Afiwe or Byron regarding our refund, not a word at all. This is absolutely unacceptable and very poor customer service.