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Amanda D

1 reviews | Active since Mar 2018

28 Oct 2022, 06:24

What a disappointment.

Highly disappointed in this establishment. How does a well established brand like Old mutual associate themselves with such poor service. Who on earth is Straight through? why are there different establishments that I cannot even find on Google chiming in on behalf of iWyze without anybody from iWyze informing me that I must expect a call from a certain company regarding my vehicle claim assessment.

Another thing is, why is it taking forever. I provided my case number and I see it is not even noted on the consent form.

I had the accident on the 09th of October, logged a claim on the 10th, it is now the 28th of October and still. Nothing. I have spoken to 3 different agents each claiming to process my claim. I only got to see progress after speaking to the 3rd person.

Dear people reading my review, your experience might be better than mine, but from a fair perspective, I do not recommend this insurance at all. Please consider other options. This is t it.

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Replies (1)
iWYZE
iWYZE's reply31 Oct 2022, 11:04
Official
Dear Amanda
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards
The iWYZE Team