"We will refund you" - When? By Christmas?!?!?!

Let's try this for a fouth time... Without explpaing the entire story again (because to date, I have yet to receive any explanation from Iwyze), I took out two policies with Iwyze (policy numbers *** and ***) on 21 May 2020. As a result of them not being willing to do what all of the other insurers were doing with regards to covering the car up until the roadworthy centres would resume business (as a result of COVID 19), I cancelled my policy on 28 May. By this date a pro rata amount of R369.19 was deducted from my account. On date of cancellation, the Iwyze consultant assured me that the amount would be refunded to me within 5 to 7 working days, and that the premium scheduled for 1 June would not be deducted, as the policy was terminated with immediate effect. Low and behold, came 1 June and the premium amount was deducted from my account, despite the assurances given by the consultant. This was an amount of R1378.89. So, on 3 June I wrote my second complaint on hellopeter. On 19 June, after 3 complaints, I finally received an amount of R1293.89 from Iwyze. However, this only represented my premium for my main car insurance policy ***) which was deducted on 1 June 2020. I have not received the pro rata amount of R369.19 deducted on 23 May under both the policies. I have also not received the R85.00 under the Scratch and dent policy ***) deducted on 1 June. So in essence, it is now a month after my cancellation, yet, I haven't been refunded all the money deducted from my account. In total, Iwyze still owes me R454.19. This amount is made of of R22.67 deducted on 23 May under policy ***, R346.52 deducted on 23 May under policy *** and R85.00 deducted on 1 June under policy ***.

Iwyze... I don't know who deals with your accounting, but joh... Will I receive my money before Christmas? It is time you wake up. This is my FOURTH Hellopeter complaint!!!!! How many more will it take before you wake up?!?!? I want my money back... The time I have spent to spell this out to Iwyze consultants over the phone as well as spelling it out on this website is absolutely ridiculous. It has been MORE THAN A MONTH! Come on guys and gals! Wake up!