Warning to Avoid This Insurer

11 working days ago a claim was submitted for ceiling damage caused by rain. It took 5 days and follow up as well as a complaint on this site to get an assessor booking. 6 working days later ( 11 since the initial claim) I still await feedback on approval or non approval on the claim. This is for a client who has no claims except a smashed car windscreen since 2004 and has an unbroken payment record and all insurance with Iwyze. It is Cape town and winter and the affected room was uninhabitable. I have had enough and would not recommend them to anyone! Truly pathetic attitude and unacceptable waiting time on urgent roof damage.