Waiting 6 days for a proper assessment

On Thursday 31 April 2016 my garage door at home stopped working. I called iWyze and registered a claim with them at 9am, 1 March 2016. On Tuesday 12 March an \assessor\" was sent out, they submitted the report to Charles. To date after more than 20 calls to Charles and speaking to numerous call center agents the new assessor has still not been to my property. According to Charles, \"this is a big job\" and they need to send an assessor out, why didnt they send the correct person out in the first place. My vehicle is in the garage for 6 days and we cannot get it out. Charles said to me today we must try and open the door ourselves if we want the car out, I asked Charles if we try to open the door and it gets more damaged will iWyze cover the cost?? How difficult is it to send out the correct assessor, its been 6 days! Pls escalate this to senior management"