Very Poor Insurance Service
<p>We had bad lightning on sunday and two of my tv's got damaged by lightning. I phoned Iwyze on monday and was told I will get a cell from their service provider regarding the pickup of my items. </p> <p> </p> <p>I got a call today wednesday stating they're only picking up the tv's on monday. And might take a week to get the tv's processed.</p> <p> </p> <p>This is totally unacceptable.</p> <p> </p> <p>I will be without tv for a month if not more.</p> <p> </p> <p>While they get their money on time every sigle month.</p> <p> </p> <p>Please sort out your priorities or I will be forced to register a complaint with the ombudsman for poor service. </p> <p> </p> <p>And this is not the firt time I got the utter useless,poor and disappointing service from Iwyze.</p> <p> </p>
I was mistaken. They will only come next week Tuesday 14/03/2017. Eight days after the registration of the claim.
And there is no service provider in my town Middelburg and they are sending someone from Johannesburg. I was told they don't accept any local people in Middelburg. So I can't even take the tv's in myself and send them the damage report.
I'm so disappointed and will be canceling all my insurance with Iwyze after settlement of the claim.
I was mistaken. They will only come next week Tuesday 14/03/2017. Eight days after the registration of the claim.
And there is no service provider in my town Middelburg and they are sending someone from Johannesburg. I was told they don't accept any local people in Middelburg. So I can't even take the tv's in myself and send them the damage report.
I'm so disappointed and will be canceling all my insurance with Iwyze after settlement of the claim.
Good day Morgan En Berdien Lewis
Complaint Ref: MF-***
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
As per your conversation with our Claims Non Motor Manager a new service provider has been appointed and the TV sets have been collected. We are now just waiting for the report.
Regards
iWYZE Team
Good day Morgan En Berdien Lewis
Complaint Ref: MF-***
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
As per your conversation with our Claims Non Motor Manager a new service provider has been appointed and the TV sets have been collected. We are now just waiting for the report.
Regards
iWYZE Team