Very Eager to Sign Me Up, But Zero Care When I Cancel – Unacceptable

I honestly cannot believe how poorly Old Mutual has handled my cancellation request. When I first signed up for car insurance with them in April 2024, they were quick, eager, and very responsive — calling me, emailing, following up until I signed on the dotted line.

Fast forward to now, when I’ve decided to move to another provider due to better premiums — suddenly, it’s radio silence. I emailed them to cancel, clearly stating the effective end date should be 30 June 2025, since they already debited my June premium at the beginning of the month. What do I get in return? A document saying my policy has been cancelled backdated to 7 April 2024 — the date I joined them! What am I even paying for all this time?

Even worse, no one bothered to call me, ask why I’m leaving, or offer any kind of assistance. I followed up via email — no response to date. It’s clear they only care about sign-ups, not service. The contrast between how I was treated as a new customer versus now is shocking.

I’m tired, frustrated, and honestly feel disrespected. This is not how a trusted financial services provider should treat long-standing, paying customers. Absolutely disappointing. Do better.