VERY DISGRUNTLED OLD MUTUAL IWYZE CLIENT

I am an Old Mutual Iwyze Insurance client, for home and car insurance, I have NEVER claimed before, and have been paying my premiums diligently every month, but on the 16th December my siemens fridge stopped working, I called the the Call Centre eight times and on one of those occassions my call was answered and after providing my ID and reason for calling the call cut once a again, no-one EVER called me back or emailed me with confirmation that my request had been processed. I also went online to request a call back and also sent an sms to 33771 and to date have yet to get a response. Now keep in mind you only have 30 days in which to lodge a claim after the home appliance has broken down. I am an extremely frustrated old mutual client not only because I don't have a working fridge over the hottest period but also due to the very bad customer service that I received from Old Mutual Iwyze Insurance.