Very disappointing and unprofessional service from iWyse

The first time I submitted a claim with iwyse since I got insured with them for about two years, it turn to be a horrible experience and very frustrating.

I had an incident where an astray object smashed the driver's window of my vehicle while traveling on the road on the 04 December 2023. I submitted a claim shortly after the incident and my call was diverted to Autoboys which is their service provider, I believe, and they provided me with reference number: ***. Two days passed without any feedback or something and I then contacted iwyse again to speak to the agent. They only then registered my claim and provided a claim number: *** which is different from the claim number I got from Autoboys. Another two days passed without any feedback and I contacted them again, only to be told that Autoboys will be the one communicating with me. I lodged a complain through their complaint division and only received an acknowledgement that they will attend to my matter.

It is now more than a week (10 days), no feedback, communication or attendance to my claim, even after lodging a complaint.

This is absolutely unacceptable and very disappointing that their turn around time is zero and they don't even communicate with you to update or indicate the status of your claim. You have to constantly contact them without any means of assistance from them.

I don't think I will want to continue to be insured by such an uncaring, unprofessional insurer with such poor customer service because it shows that should I have a mayor incident I will not receive value for my money.