Very Disappointed as they stole my money

I got a insurance quote from iwyze. I was okay with the quoted price of which I accepted. Only it was about 22nd 23rd January and me and the consultant both agreed it is short notice to cancel my current insurance, so in which case iwyze will deduct from 25th Feb. To my very upsetting surprise, the deducted on the 25th of Jan. Which meant I had 2 car insurances debited which has compromised my budget in a huge way. I was very upset and I immediately called when I got to work. Asking for a refund and a cancelation. Because clearly they do not honor their words. To date from the 25th of Jan, I haven't received my refund even though they said they would push it as they deducted without permission. I followed up during the week, and I was assured that by Friday, latest Saturday the 3rd of Feb my refund would be in. I still haven't received it. I'm very upset as I need the money for my commitments, which includes paying my sons school fees. When I explained to the consultant, he asked why my husband doesn't pay for it. So they can ***** my money. I felt that comment was out of order as they do not know my family dynamics. I'm livid and wish they could not get business as they are *************