Vehicle claim...****************

My vehicle was broken into on the 01/10/2019, after much back and forth iWyze finally sent me the authorization to have my vehicle taken into replace the passenger back quarter glass and install a standard factory fitted radio-the vehicle is a Chevy Aveo 2010-nothing spectacular. According to iWyze, the approved service provider quote was +-R31k and I was still instructed to pay excess of R4500 to this very same service provider on completion of the repair, this is ****************. If I had to miss just one premium then my policy will lap but then iWyze is allowed to cheat me. Can iWyze explain why a simple claim would cost in the region of R35k? Upon receiving the authorization another email was sent through to the claims department and Yolande Markham....still no response. This is appalling, cannot believe that this is how an insurance service provider operates. Why would anyone still have faith in iWyze is beyond, they are a bunch of ******...unbelievable.