Value added claim no response outcome

Hi, I submitted a claim and had no response to date , every time I call the line drops so I am aware that someone is dropping calls in the Value added claims team. I am very unhappy you made me get a second quote which I did and now you giving the company a hard time and dragging out my claim.In the meantime I am left without a spare wheel , I will be taking further action as you are now endangering my life.