Utterly poor service

I sent you a message on the 1st of Jan following a claim I logged in December to fix the back of my car. To this day I have not received an acknowledgement, a call or any communication in terms of how far my claim is.

Can you kindly advise how far it is and when I can expect my car to go in for repairs. I called the assessment centre and they told me they already did the assessment and sent it to the insurance and have been awaiting approval since the 30th of December also. How much longer should I wait to be serviced? This is not on.

I’m not happy with your service. Claims number ***2