Useless *******!!!

Item: iWYZE
Rating: 1
Author: Bongani M

There goes iWYZE again!

My policy has been canceled in January this year and I do not have any Old Mutual or iWYZE policies to my name, but to my surprise, my account was debited!

This is the second iWYZE debits my account WITHOUT any authorisation. 1st time I let it go but this time I am lodging a complaint with the insurance ombud.

I have other debits that are planned to run this evening but now they are going to bounce because of this ***** call iWYZE.

Tried to call the useless call center but no one answered. I have already reversed the debit at R45 (again) and incurred more costs from other debits that bounced because iWYZE stole my money.

This time around I did lodge a complaint with the ombud. STAY AWAY FROM THIS ****!!!

Helpful (0)

Replies (2)

iWYZE's replyOfficial

07 Dec 2021, 07:19

Dear Bongani We acknowledge receipt of your complaint, and the contents are noted.
Please be assured that we have directed your request to the team for urgent assistance. Kind regards

The iWYZE Team

iWYZE's reply07 Dec 2021, 07:19

Official

Dear Bongani We acknowledge receipt of your complaint, and the contents are noted.
Please be assured that we have directed your request to the team for urgent assistance. Kind regards

The iWYZE Team

Bongani M's updateReviewer Update

07 Dec 2021, 15:32

I spoke to one of your agents by the name of Nashnique Nicholson on the 2nd of December. She told me that iWYZE would investigate the matter and revert back to me within 48 hours, yet here we are 5 days later and still no word from iWYZE.

Whenever you finally revert back, please have the following information ready at hand:

1. When I will be reimbursed for the money I lost because of your unauthorised debits
2. A letter clearly stating that my policy has been cancelled since January AND that there are no outstanding funds on my policy.

Bongani M's update07 Dec 2021, 15:32

Reviewer Update