1 reviews | Active since Aug 2017
Useless and ***********!!
I have been trying to get hold of a customer care agent over a week. I have been holding and holding and when I do get through to cancelations the automated voice recording will say "one minute until call is answered" right up to 20 seconds then back to 4 minutes. It impossible to get hold of someone who can assist me in canceling this idiotic company's car insurance. I gave been transferred numerous times, been told it's the incorrect line to end up right in the que of holding.
I went on their website to request a call back but this option os also just as useless as the company as it give an error message after my details have been entered saying "unable to process your request"
IF SOMEONE COMPETENT AT THIS COMPANY IS READING THIS I WANT TO CANCEL MY POLICY WITH IMMEDIATE EFFECT!! PLEASE CALL ME!!!
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to reach us to cancel your policy.
We have escalated your concern to the relevant team and prioritized your request. A consultant will contact you shortly to assist with the cancellation process and resolve this matter promptly.
We value your feedback and regret that your experience has fallen short of expectations.
Regards,
The iWYZE Team
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to reach us to cancel your policy.
We have escalated your concern to the relevant team and prioritized your request. A consultant will contact you shortly to assist with the cancellation process and resolve this matter promptly.
We value your feedback and regret that your experience has fallen short of expectations.
Regards,
The iWYZE Team