Urgent: Delay in Finalising Roof Damage Claim – Immediate Action Required

I am writing to lay a complaint regarding the delay in finalising my claim for roof damage following the hailstorm in Johannesburg during the last weekend of November 2025/ week starting December 2025.

I reported the damage on Tuesday, 02 December 2025, and your appointed assessor came on Thursday, 04 December 2025. When I followed up on Monday, 08 December 2025, I was informed that the assessor’s report had not yet been submitted.

Today (11/12/2025) marks more than a week since the claim was lodged, and there has been no discernable progress.

This delay is unacceptable!

Further rain has worsened the damage, increasing seeping through and damaging my ceiling and coming into my home.

The construction sector is nearing its annual shutdown, and I am concerned about whether repairs will be completed before year-end.

The lack of urgency makes me doubt the level of care, professionalism and diligence in handling my claim.

If this matter is not resolved promptly, I will escalate the complaint to the Insurance Ombudsman and reconsider my relationship with Old Mutual/iWyze.

Policy number: ***