Unwavering Professionalism

18 October 2023

Head of Claims Old Mutual iWyze Insurance

Attention: - Mrs. Liezel van Jaarsveld

Dear Mrs., van Jaarsveld, I am writing to express my heartfelt gratitude and admiration for the outstanding service I received from one of your exceptional employees, Mrs. Gloria Machete. Her exceptional dedication and commitment to her work, coupled with her unwavering professionalism, left an indelible mark on me throughout the process of my recent insurance claim. From the very moment Mrs. Machete began processing my claim, it was abundantly clear that her primary focus was to ensure my concerns and needs were addressed promptly and efficiently. Her approach to handling my case not only put me at ease but also inspired confidence in the way she conducts business on behalf of Old Mutual iWyze Insurance. In an industry often characterized by red tape and impersonal interactions, Mrs. Machete stands out as a beacon of professionalism and customer-centred service. She took the time to listen to my concerns, patiently explained the entire claims process, and consistently kept me updated on the progress. Her thoroughness and attention to detail were evident in every interaction, which greatly contributed to a sense of trust and assurance. Despite the outcome of my claim, Mrs. Machete's exceptional service has made a lasting impression on me. Her name is now firmly engraved in my mind as a symbol of excellence in customer service. It is employees like Mrs. Machete who truly make a difference and elevate the reputation of Old Mutual iWyze Insurance. I believe that commendable employees should be acknowledged for their exceptional contributions, and Mrs. Gloria Machete is certainly deserving of such recognition. She has not only demonstrated the highest level of professionalism but has also showcased a strong commitment to ensuring the satisfaction of her clients. In conclusion, I would like to extend my sincere appreciation and gratitude to Mrs. Machete for her exceptional service. She not only embodies the core values of Old Mutual iWyze Insurance but also makes South Africans proud. I am truly grateful for her assistance and her dedication to her work. Thank you for having such an exceptional individual on your team. I hope her outstanding performance is recognized and celebrated within your organization. Sincerely,

Johann Wessels