Untrusted Insurance

I have Insurances with Iwize. My husband had an accident on the 17th of June 2022. They requested all the documents, and we supp**** them with everything. Just when we thought we are at the final stage of the claim, they start afresh asking about how the accident happened that we have given on the day they took on the 17th, and we are frustrated we don't have a car. Today 08 July 2022, they want bank statements to see what he purchased on the day, whereas the cops came on the scene. Iwize cannot be trusted with your assets, I was never disappointed by an insurance like this, today it marks 3 weeks with no progress