kK
kplkasteel K

1 reviews | Active since Jan 2017

24 Mar 2022, 10:23

Unsolicited insurance telesales from iWyze while registered on The DMA National OPT OUT Database

Today I was contact twice within 5 minutes by the iWyze call centre if I wasn't interested in an insurance. There are 2 things that bother me the most and that is: 1.) My phone number is registered with The DMA National OPT OUT Database 2.) During my first call I asked the agent to lose the number as I do not wish to be contacted.

My number is not listed as public and also I have used the The DMA National OPT OUT Database. This means that iWyze has obtained my number *******ly and also failed to lookup the number in The DMA National OPT OUT Database and also in breach of section 69 of POPIA.

However iWyze still contacted me twice in 5 minutes from 2 different numbers. This is an passive aggressive tactic to sell new insurance policies to people and I am not impressed at all that iWyze has the audacity to call my twice even though in the first call I clearly stated I wasn't interested and not to call me again.

0
Replies (1)
iWYZE
iWYZE's reply25 Mar 2022, 09:31
Official
Dear Patrick
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the marketing team for urgent assistance. 
 
Kind regards

The iWYZE Team