Unsatisfied client with regards to IWYZE process

My experience with IWYZE has been very awful. I made a vehicle accident claim to them and cooperated with their procedures, i was told an assessor is assigned to my claim and i also cooperated with giving him all the information i could give but I realised that the assessor uses false assumptions to try and confuse me when i am explaining what happened (informed me i haven’t paid my vehicle instalments for the past two months,i used an unauthorised tower and many other false allegations) this is done to confuse a client and to make a client make mistakes while explaining. This tactic is very unprofessional and does not represent the “good faith” all insurance companies must show when validating claims.

I then notified the complaints department which took a long time to reply, it was until i sent IWYZE a direct message on twitter that the complaints department rep**** to my complaint, i was contacted by the assessors manager and he said my complaints will be solved but to this particular day i have never received any solution so i was forced to be stuck with tolerating ill treatment.

At some point i was informed that the validation will be finalised after extracting OBD report but the OBD report had no data so the assessor changed his mood because he didn’t get what he wants and started reinvestigating matters he should have investigated the very first day we met.

It is unfortunate that these validations of claims by IWYZE is not done to find out the truth but with the above i have reason to believe that the intention is to find a reason to repudiate a claim. According to the Short term insurance Act and my policy it is a breach of contract.

Clients should never be treated like this, i would not advise anyone to have IWYZE as an insurer because of the lack of proper service a during claim stage.