Unsatisfactory service

On the 23 of April 2021 I was involved in an accident which I was the third party. I called my insurance iwyze to help me with a claim and they advised that I will have to pay access then I will be refunded a soon as they claim it back from the third party insurance which is also an iwyze client which is very strange since we both use the same insurance. It’s been a month since iwyze advised they will send an assessor to prepare for my vehicle to be repaired. On the app it shows my claim was rejected. Today I contacted iwyze and was on voice automated hold for 56 minutes with no answer from an agent.

Further more. I had my TV replaced through the insurance, one month after the Tv is no longer working. Calls made to their agent that replaced the TV also go unanswered. Now I’m sitting with a damaged car and a non working TV. I regret ever joining iwyze