Unresolved claim, poor customer service delivery

This is an urgent appeal for assistance. All corresponding emails available for your reference, below mentioned list of calls made to iWyze-more than a week later and still no resolve. The emails and all the call recordings as per the dates and times mentioned below is supporting evidence.

Saturday 21 October 11:36 called iWyze to log the claim (Noeleen) Tuesday 24 October 09:29 called iWyze to do a follow up (Noeleen) strangely I was permitted to log the claim but not permitted to follow up on the status of the claim this makes no sense. Wednesday 25 October 08:48 called iWyze to do another follow up (Lukas) he was told that it takes between 48-72 hours for sign off on the assessment (assessment is dated 23 October which was already 48 hours before this call) Kefiloe also advised that work on the vehicle would take +-14 days from the assessment sign off (dependent on availability of spares) Friday 27 October 08:45 another call was made which also proved to be unfruitful (Lukas) consultant advised that Gloria was the person handling the case but there is no line to her to accept an email. Gloria called Lukas on Saturday 28 October once again requesting the documentation which was already sent on Monday 23 October. I resent the documentation soon after that call. Monday 30 October 10:29 yet another call was made to iWyze (Lukas), no assistance and unable to be connected to Gloria.

Gloria cannot be reached telephonically for whatever reason unknown to us, she does not call back nor is she responding to emails. How are we able to get this matter resolved and who can we reach out to for quality service delivery?

This is unacceptable, we have been chasing iWyze for more than a week. How can you possibly treat clients in this manner?