Unresolved Boundary Wall Claim for 2 months

My mother registered a claim for a boundary wall damage on the 31st of March 2025, an assessor came the same week to look at the damages. Iwyze has failed to process, review or even give updates with regards to the claim. 2 premiums have been paid since, she follows up 2-3 times in a week, the responses from the agents has been the same and it clearly seems like no one is working on the claim whatsoever.

This matter has left my mom devastated as she has to switch off the electric fence since then. she has spent so much money trying to conctact the insurance incompany which seem very incompeted or just keep her holing then hang up. it is the 3rd month now and shes so frustrated, angry and feels very unsafe.

She has tried to escalate this matter to Tebogo Lefakane- manager a few times but the guy just lie that he will call and have the matter resolve which he never does. My mom wants nothing to do with them but prefers to rather go to their offices in person in the next coming days and encourage anybod else intererest in them not to bother taking any insurance from those ******.

Please do assist if you can, my mom's number is ***and mine number is ***.

Thanks