Unreliable insurance

I have submitted 2 claims more than 2 weeks ago, still waiting. No one is talking to me. I called at least 10 times, wait for more than 10 minutes while I’m told I’m first in the queue. I would either be cut off or send back to the options and to the back of the queue. Once last week Friday I got through to an agent that took my details, asked me to hold and before I knew it I was again back in the question selecting options. I sent an query in the website. I have literally done everything to get my car fixed. I don’t remember IWYZE jumping so many hoops to get my premiums. I am so unhappy so frustrated, it’s unbelievable that a whole company can do this to their cash ***. I want to swear and use all the foul words I know of. I wish I could just go to the next shop for a service. But I paid my dues. This is not right. It’s ********* at best.