Unprofessional, horrible service,money scheming serving for sales

I made a car and home content insurance quotation with Iwyz on the 9th of December but because my insurance Miway offered me less premium I cancelled with Iwyz , however they debited my account without my consent, after that called on the 17th for them to reverse my money , the said I need to wait for 7 to 14 days I waited on the 2nd december I called they said the consultant forgot to send through my refund , but they will request an immediate refund will take 5 days , still nothing when I called again today they said the manager will call back,still nothing