Unprofessional Conduct from iwyze

If I could rate zero for Iwyze I would. My Policy was cancelled effective November 26 according to the letter received. Now last week on the 23rd my account was debited with an increased amount that I have never paid. On the 24th i contacted Iwyze and was promised that the refund will be expedited and I will get it in 72 hours, today the 31st no one is taking responsibility and telling me that it was only done on the 30th and the person who is suppose to sign for the release of the money is not there and they will be back on Friday.

What kind of company doesn’t have a Contingency plan for emergencies, as the company is the one at fault here, why must I as a client understand that.

I need my money as in today as that money was for something important. Please reply.