Unprofessional and untruthful tactics to ******* unwitting clients

To whomever this may concern

I as a law abiding citizen who has since the inception of the comprehensive vehicle cover policy, called in to IWYZE company offices on day 21 Dec 2019 time approximately 0930, to request immediate cancelation of the policy citing that I am selling one of the vehicles that I have comprehensively covered with IWYZE and the supervisor who is in the employ of the said company blatantly refused to assist me and went on to further interrogate me as to why I wish to cancel the policy. I, on numerous occasions during the telecom tried in vain to reason with the gentleman whom I do not recall his name but I am sure since that IWYZE is a big company, ***all calls are recorded***, so I am sure transcripts of the conversation can be recalled and the name of the said supervisor that attended to the call and who bravely took it upon himself to tell me that he won't assist me, can be recalled from the recording.

I feel that IWYZE is ripping me off, as I had already made the month to month debit payment as per the service agreement for the cover for 15 Dec 2019 to 16 Jan 2020, and my reasoning point with the said supervisor was that I get refunded for half the amount of the total amount that I pay towards the service and yet again the member refused and further stated that the only way that the policy can be cancelled is when I provide proof to IWYZE that truly my car is being sold.

To me that was already getting to be a stressful situation as I was already being held up on the telephone line which was costing me the airtime to call in and had recharged my airtime twice due to being put on hold, only to have a lengthy unnecessary conversation about my private affairs and the requests for me to disclose my private affairs in terms of sales of my private vehicle.

And again my money was deducted just days ago and here I am being forced to pay for an item that I will no longer have until 16 Jan 2020, I find it difficult to swallow the bitter pill that IWYZE and its employee is dealing me as I am merely simply trying to part ways peacefully with a company that provided me a service that I never defaulted in paying.

It brings to question as to how many insurance companies have dealt citizens like me a similar situation and blow which is at the detriment of the paying client.

It draws an obvious conclusion that now IWYZE as big of a company it is, it is in actual fact making money out of *********** everyday ordinary citizens such as myself to make a profit from the distress of the citizen or forcefully put an unwitting client into debt all because they flaunt terms and conditions, of which the said terms and conditions, I am well aware of as, I have read my policy schedule and nowhere does it state that I can be forced to disclose my private dealings in terms of sales of vehicles insured by me with IWYZE and the profits thereof. It is to this end that I suggest an inquiry into this matter soonest to avoid any other citizens to be stuck in a similar situation such as I am.

And I would like to further inform IWYZE that due to the incident that happened this morning 21 Dec 2020, where in the shift supervisor refused to cancel my policy due to the said reasons stated in this correspondence, I have subsequently headed the call to seek legal assistance to curb this ********** way of doing business for myself and for everyone that does business with IWYZE. I am now a buck less as, my money has now already been taken but I cannot be refunded a portion of it.

The cheery on top of this frustrating situation was the cancelation letter I soon received afterwards which blatantly lies that I am canceling the policy due to having found a cheaper alternative whereas that is contrary to the truth.

Your speedy response in this regard will be highly appreciated

Mr T Chiloane