Unprofessional and bad service

I email documents for claim. He asks me to send some pictures again, separately. Also, he is not sure if he can read the A1 Statement, but he will print it out. I send pics again, smaller. Days go by, I hear nothing. Every time I phone, he's not there. Left message, no call, no email. Read complaints on internet, really concerned. I call again, he is not there. I go off about complaints I read on internet. I'm told, hold the line. Moment later, I am talking to him. I say, I can read my copy of A1 statement, can he read his?. He cant answer this. Two weeks later, he has not printed out anything! He said he would phone me back (this phone call took place in the morning on Friday). I phone Iwyze complaints line on Monday and Tuesday mornings. No call, no email in response. The service I have received so far certainly reflects the complaints I have read on this site - including arrogant attitude which I got the very first time I spoke to this person.