Unpleasant Claim Process

I've had an incredibly frustrating experience with IWYZE (Policy Number: ***). What adds to the disappointment is that both of my cars and several items are insured with this company. Upon my car's return from the panel beater, it was missing the towing point cap. Despite my inquiries, there has been no feedback for days. Unfortunately, this isn't the first instance; my A3 faced a similar issue during repairs, and after complaining, I had to purchase a new cap myself.

Additionally, my car has come back with a noticeable noise from the radiator side when the AC is on, post-repairs. Despite reaching out to the panel beater and copying the insurer, there has been no response regarding whether this is considered normal or not.

I am thoroughly dissatisfied with the service, and I'm contemplating moving my items away from this company.