******** - Lack of Professionalis - No Accountability

I migrated to Iwyze gap cover from old mutual in 2016. In 2017 I received an email from Iwyze saying that I might have missed the migration. I immediately contacted Iwyse a consultant by the name of Marcia Ntombela confirmed that the email was sent to me by error. She further confirmed that quoted, "You are most definitely active on gap cover."

Today I called Iwyze as I was assisting a friend toto take up their gap cover. Upon chatting to the consultant I asked her to check my cover and confirm my premium, only to have the consultant tell me that she cannot locate my policy. The consultant was totally unhelpful I was transferred several times with no one being able to assist me.

I then called old mutual for assistance - they were amazing. They contacted iwyze for me and received the same run around.

What kind of service is this? Did you do my migration or not? Am I covered by you?

If you provide such terrible customer service on a query I dread to think about the service that you provide on an actual claim.

Can you give me some answer?