TM
Thabo M
1 reviews | Active since May 2018
21 Nov 2024, 15:11
UNHAPPY WITH iWYZE Insurance under Old Mutual.
I am really upset with how IWYZE handled my claim. Even after the Ombudsman instructed them to settle my claim, they are still sending me back and forth three months later. Their assessors are sleeping on the job; they don’t even reply to IWYZE emails.
Helpful (0)
Replies (1)0
Replies (1)
iWYZE's replyOfficial
21 Nov 2024, 16:26Good day Thabo,
Thank you for bringing this matter to our attention and sharing your experience with us. We deeply regret the frustration and inconvenience you have faced during this process. This is not the level of service we strive to deliver to our valued clients.
We understand that the claims team has reached out to you and provided an update regarding the next steps, including an amended report that will be sent as soon as received. Please rest assured that we are treating your case with the utmost urgency to ensure it is resolved as swiftly and efficiently as possible.
We sincerely apologize for the delays and any distress this has caused. Should you have further concerns or require additional assistance, please don't hesitate to contact us directly. Your satisfaction is very important to us, and we are committed to resolving this matter to your satisfaction.
Kind regards,
The iWYZE Team
The iWYZE Team
iWYZE's reply21 Nov 2024, 16:26
Official
Good day Thabo,
Thank you for bringing this matter to our attention and sharing your experience with us. We deeply regret the frustration and inconvenience you have faced during this process. This is not the level of service we strive to deliver to our valued clients.
We understand that the claims team has reached out to you and provided an update regarding the next steps, including an amended report that will be sent as soon as received. Please rest assured that we are treating your case with the utmost urgency to ensure it is resolved as swiftly and efficiently as possible.
We sincerely apologize for the delays and any distress this has caused. Should you have further concerns or require additional assistance, please don't hesitate to contact us directly. Your satisfaction is very important to us, and we are committed to resolving this matter to your satisfaction.
Kind regards,
The iWYZE Team
The iWYZE Team